FAQs

Do We Take Insurance?

In order to hold the vision for a high level of healthcare, we no longer bill insurance for our services/treatments. The current US insurance model for reimbursements is based on the complexity of disease and providers are only paid according to documenting how sick the patient is, not how well their treatment are working. Typically, Insurance reimbursement for acupuncture only cover 15 minutes of basic acupuncture without any time for assessment, diagnosis, or health education. We feel that it is out of integrity to compromise a reduction in time spent with our patients or to increase diagnostic codes to gain more funding. Since our practice is spiritually-based, we deeply honor our relationship with our patients and refused to be limited by how many diagnoses we can report or what procedures we can obtain to achieve the highest reimbursements. We strongly believe in the preventative care model of medicine which is time-based not volume-based and rewards both the patient and practitioner for achieving wellness and balance of body, mind, and soul. We truly believe in holding onto the ideals of healthcare and recognize patient's willingness to pay for out-of-pocket treatments to achieve the best results, so we strive to set fair fees and to provide great value for each patient

How can I get reimbursement for your services? 

Since Dr. Vail is no longer contracted with any health insurance, she is considered to be an out-of-network provider. If you have out-of-network benefits with your health insurance company, then their is a strong likelihood that you will get a portion of your payments reimbursed. However, most time there is a deductible that must be met before the health insurance company will reimburse for out of network services. The reimbursement rate for out of network treatments, once the deductible has been made, is usually 80%. Please verify with your individual insurance carrier for your exact benefits. We highly recommend calling your insurance company to determine if you have out of network benefits and what if any reimbursements you are entitled to prior to making your first medical consultation appointment. 

**Medicare: Please note that at this time there are no out-of-network benefits for Medicare patients, so receipts cannot be submitted to Medicare or secondary insurances for reimbursement claims.

How Do I Submit For Reimbursement of Medical Services?

Your receipts will have the necessary information to process a reimbursement claim, which includes the diagnostic and procedure codes for you to submit to your insurance company. If your insurance company also requires a claim form, please provide us with this form and we will complete the medical portion for you to send in with your receipts.

It is your responsibility to check for your reimbursement benefits and we recommend that you obtain this information prior to making your first appointment so that you have the reimbursement information you need to help make your decision to be a patient of Soulistic Total Health. 

Will My Employer’s Flexible Medical Spending Account Pay For The Center’s Services and Prescribed Supplements?

Yes. Most, if not all of our services should be covered under these plans. Of course, you will also need to check the details of your individual employer’s coverage. Supporting documentation may be required which our doctors can provide. Optimizing your health and well-being is a very sensible way to spend your pre-tax benefits.